Frequently Asked Questions
Q. Do I pay the same price when I shop at a store through ShopRMall.co.uk than if I went to the store directly?
A. You pay the same price for merchandise when shopping at the stores through ShopRMall.co.uk as you would if you were shopping directly at the merchant’s web site. In fact, the price is often better, because we negotiate exclusive offers and promotions that are available through ShopRMall.co.uk. Many merchants also offer free shipping and often purchases made online are not subject to sales tax.
Q. Why would anyone want to shop online when they could go into the actual store and get their items faster?
A. This is an important question! By shopping online, you will often find special deals and offers from merchants that you may not find in the store itself. Shopping online is also far more convenient, as you do not have to leave your home or office. There is often no sales tax on purchases you make online.
Q. Is shopping online easy? Is it safe?
A. Shopping online is safe when shopping is done at well-known reputable merchant web sites. We only link to the most reputable merchants on the internet and we bring the highest standards of suitability and taste to our selection of merchants. Using a credit card online is fast, safe, and easy; plus it saves time and travel. If you are ever uncomfortable with an online store or have questions about the way a merchant runs their online business, you are encouraged to contact the merchant directly to ask questions.
Q. What if I have a problem with one of the merchants or something I bought online?
A. If you have questions about shipping, merchandise or the services of any online merchant, you should contact that merchant for assistance.
Q. What if I don’t want the merchants to contact me via email?
A. If you receive an email direct from a merchant, simply unsubscribe from their emails. There is usually an unsubscribe link at the bottom of the merchant’s email.
Q. What’s a cookie? Will it hurt my computer?
A. Cookies will not hurt your computer. Many merchants use them to for your online shopping cart.
Q. Who do I contact if I want to return something I bought online or have problems with a merchant or with my order?
A. When shopping online at a merchant’s store, you should read the merchant’s return policy. For questions about individual merchant return policies, shipping rates, or what to do in case of a problem with an order, you should contact the merchant store online. Most merchants will have a customer service phone number or email address for any such questions.
Q. How do I know the online stores listed in ShopRMall.co.uk are secure?
A. Typically, when you begin to purchase or "check out" in an online store the transaction is moved to a secure server to encrypt and protect the information they provide.
There are two ways for you to tell if you are interacting with a secure server when you are providing confidential information -- the web site address in their browser window begins with https instead of http and a small lock icon appears in the bottom right of your web browser.
Using Internet Explorer: Position your mouse in the center of the page, right click (Mac users use Ctrl click), and click on Properties. The URL for the check out Web page will appear and you can verify it begins with https.
Using Netscape: Position your mouse in the center of the page, right click (Mac users use Ctrl click), and click on Open Page in New Window. The URL for the check out Web page will appear and you can verify it begins with https.
